On 13 October 2026, the Centre for Documentation on the Book Trade (CDML) will welcome Héloïse Courty, director of the L’Echo media library, for a session focusing on customer service in libraries.
Practical information
| Dates | 13 October 2026 |
| Opening hours | 11:00 to 13:00 |
| Address | Centre de documentation sur les métiers du livre (CDML), 15 bis rue Buffon, 75005 Paris |
| District | 5e arrondissement |
| Admission | Free entry |
| Audience | Adult public. |
| Updated | 24 July 2026 |
Why go?
This event offers an in-depth exploration of the theme of ‘providing a warm welcome’ with a view to transforming library practices. The event is free of charge, ensuring it is widely accessible to professionals in the sector. It is ideal for librarians and anyone interested in strategies for welcoming visitors and building relationships with the public.
What to see / do
The event highlights the importance of a warm welcome in libraries, providing an opportunity to initiate constructive discussions on the topic.
Good to know
This session focuses on practical strategies for improving the welcome provided by libraries. There will be an opportunity for discussion at the end to encourage further dialogue amongst participants.
How to get there
Metro: line not specified; nearest station to be confirmed at a later date. Allow around 20 minutes from Châtelet. Alternatively, bus 89 (Gare de Lyon stop) is located near the CDML.
What to do nearby?
- The Jardin des Plantes (8-minute walk), perfect for a stroll after the meeting.
- The Grande Galerie de l’Évolution (8-minute walk), for an informative visit.
- The Paris Mosque (10-minute walk), to discover its unique architecture and garden.
Things to bear in mind
| Ideal for | library professionals and library science students |
| Estimated visiting time | about 2 hours |
| Best time to visit | two hours before the event for a coffee nearby |
Frequently asked questions
What is the price of the event?
Admission is free.
Who is this event aimed at?
This event is intended for adults, particularly library professionals.
What are the timings of the meeting?
The meeting will take place from 11:00 to 13:00.
Is there a need to book in advance?
No booking is necessary to attend the event.
What topics will be discussed during the meeting?
Héloïse Courty will present strategies to improve library reception.
How do I access the CDML?
The nearby metro and bus options are to be determined, with about 20 minutes from Châtelet by transport.